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Public Ticket #4016

Slider text on mobiles

Conversation thread

Matthew Seymour replied

Customer Reply

Hi,

Thanks a lot for this. That's fixed it great. I appreciate your help.

Matthew

PenciDesign replied

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and password  )

- What's the page url you have this issue.

In a private reply - I will take it a look help you.

Best Regards,

PenciDesign

Matthew Seymour replied

Customer Reply

Hi,

So, I've followed that and I've found that the conflict happens when I have the following three plugins running:

Visual Composer

With either or both:

1) WP Pro Ad System

2) WP User Avatar

I really need all these plugins for the site to work. The User Avatar one is one that you recommend for the author profiles.

And the ad system plugin is how I'm monetising the site so pretty important too! However, if I turn that one off I still get the conflict from the WP User Avatar plugin and VC.

The plugins must be doing something to the slider CSS, but I don't know what.

I appreciate that you don't support a conflict from a third party plugin, but I'm still getting the issue when I turn off WP Pro Ad system and just have VC and WP User Avatar active. Since those two plugins are recommended for the theme shouldn't it be possible to run them both without it affecting the slider?

Thanks,

Matthew

PenciDesign replied

Staff Reply

Hi,

Do you understand my reply? Have you try keep VC and deactivate all other plugins?

Best Regards,

PenciDesign

Matthew Seymour replied

Customer Reply

Hi,

\

I've just tested this again.

\

If I make every plugin active, but turn off visual composer the slider text is fine on mobiles.

\

If I make every plusin active, and also turn on visual composer the slider text goes wrong on mobiles and doesn't display correctly.

\

I've attached two screenshots to demonstrate.

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It must be a confict between the theme and visual composer, but I thought they were compatable?

\

Thanks for your help,

\

Matthew

PenciDesign replied

Staff Reply

Hi,

If so, that's not issues with the theme & VC - Seem you're using more a plugin caused the conflict with VC.

Let's check it again.

Best Regards,

PenciDesign

Matthew Seymour replied

Customer Reply

Correction. I've used a plugin conflict tool and found out that the issue is being caused by visual composer. When VC is not active the slider looks fine. But when it is active the text runs too wide.

I need to use VC on the site, but not sure why it is causing the text issue on the slider.

Can you give any advice since that is a included plugin with the theme package?

Thanks!

Matthew Seymour replied

Customer Reply

Interesting results:

If I turn off Advanced Custom Fields the slider doesn't show and is just missing.

If I turn it back on then the slider shows, but the text is still too wide for mobile displays.

I'm using ACF for quite a bit of functionality, but nothing related to the slider and it's very odd that when I turn it off the slider disappears?

Any ideas what might be going on?

PenciDesign replied

Staff Reply

Hi,

Have you tried deactivate all plugins ( except plugins come from the theme ) and check it again? After it work, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

Matthew Seymour started the conversation

Conversation Start

We're seeing an issue on mobiles when showing the slider from the site on the screens. The text for the articles is being clipped on the left and right side of title so you can't read the first and last letters (see screenshot). Is this something that could be corrected with CSS?

Thanks for your help.

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