Trouble with website theme | PenciDesign Support

PenciDesign replied

9 years ago

Staff Reply

Hi,

\

Seem this is a file from Godaddy to create a cache for their wordpress hostings and this file doesn't compatible with Woocommerce plugin.

\

So, you just can use one in two.

\

Thank you for your great words.

\

Best Regards,

\

PenciDesign

scottread1234 replied

9 years ago

Customer Reply

Thank you so so much you have been amazingly helpful.

Do you know how the error occurred ? If so i hope to prevent it in the future.

Im glad its not your theme as its great and really appreciate all your help.

PenciDesign replied

9 years ago

Staff Reply

Hi,

I just checked your site and with some test, I found here is your issues after activate plugin Woocommerce:

http://prntscr.com/g5zlek

I just delete object-cache.php file from your hosting and everything work fine now.

Really, this issues doesn't related with our theme.

Best Regards,

PenciDesign

PenciDesign replied

9 years ago

Staff Reply

Hi,

You need send me more your FTP account.

FTP account is account to I can access to your files on hosting - if you don't know this account, let's ask your hosting provider.

Best Regards,

PenciDesign

PenciDesign replied

9 years ago

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and password )

- Your FTP account ( include: FTP host, FTP username, FTP password )

In a private reply - I will check it help you.

Best Regards,

PenciDesign

scottread1234 replied

9 years ago

Customer Reply

ok gone through the plugins one by pone and it seems that its the woocommerce plugin thats the issue.Do you know how to fix ?

PenciDesign replied

9 years ago

Staff Reply

Hi,

Have you try deactivate all plugins and try again?

Seem you have a plugin caused this issues.

If it work, let's enable each plugin to check the plugin caused this issue.

Best Regards,

PenciDesign

scottread1234 started the conversation

9 years ago

Conversation Start

When using your theme no post pages display outside of the wordpress editor. I have tried different software such as firefox, chrome and safari and they all show the same issue. It shows the header image but no actual post text at all. (please see attached screen shot)

When using other themes this is not an issue I'm wondering what i am doing wrong to not show the post text on your theme? Its getting very frustrating for me and readers who have reported the issue from different countries.Please help I'm getting desperate !