purchase code not working

Public Ticket #4559

Conversation thread

Penci Design replied

7 years ago

Staff Reply

Hi,

Make sure you are using the lastest version of pennews. The current version of PenNews is 6.1.

If you are using the old version of pennews, please update to the new version.

To update theme, please go to Appearance > Theme , then lick "Update now" as screenshot http://prntscr.com/l25mh2.

After update theme, please update plugin require and recommend plugins for PenNews theme.

Please check screenshot http://prntscr.com/l25nxq, http://prntscr.com/l25oas

Best Regards,

PenciDesign

Tha77 replied

7 years ago

Customer Reply

Hi,

I have the same problem!!!! I sent an email but no answers till now.

Can you help, me?

Penci Design replied

7 years ago

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and password )

- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

In a private reply.

I will check it help you.

Best Regards,

PenciDesign

rupenk started the conversation

7 years ago

Conversation Start

I have purchased this theme but when I try to activate this theme in my website , the activation code not working. this is the only domain I've used this theme. Please solve the problem as soon as possible

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