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Public Ticket #4628

I get HTTP ERROR 500

Conversation thread

benington replied

Customer Reply

Hello sir, thank you for the reply, I checked my error log from the hosting dashboard, and it seemed to have conflict with a social plugin I didn't need that much, so by disabling that plugin, everything worked again, thank you anyway, have a great day :)

Penci Design replied

Staff Reply

Hi,

Sorry about this issue.

Please send me:

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- Your admin url

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- Your admin account ( username and password )

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- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

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In a private reply.

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I will check it help you.

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Best Regards,

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PenciDesign

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benington replied

Customer Reply

Well I bought the theme which comes along with plugin penci framework for it to work and when I activate the plugin penci framework my site goes down giving me an error: "HTTP ERROR 500".

When I deactivate the plugin the site comes up again, I need to solve this as soon as possible, because without the penci framework plugin the theme is not working properly. 

Penci Design replied

Staff Reply

Hi,

I don't clearly about this issue. Please tell me  more about this issue.

Please send me screenshot this issue.

Best Regards,

PenciDesign

benington started the conversation

Conversation Start

Hi, when I activate the plugin penci framework, for some reason I get HTTP Error 500. I need to solve this as soon as possible because I am losing visits on my site while waiting for the problem to be solved. Thank You!

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