Hi,
Please create a new ticket and our support team will help you - don't put the reply to ticket of another customer because they will get notice from your reply.
Best Regards,
PenciDesign
Hi. I bought the theme but I have some errors and many doubts. I can not edit with WPBakery Builder because when I want to edit a page, WP Bakery is not an option on the page. I already contact with our hosting provider and requirements them allow you for SubstituteMaxLineLength & SecFilterRemove feature, as you said, but it still does not work. post_max_size 512M memory_limit 2048M max_input_vars 10000 I don't know what can I do. I have two days trying to build the page and I can't. Also, I suggest you do more tutorials. Please, I need help as soon as possible. Thank you!
Hi,
About the license - you don't need license for use this plugin. We've bought extended license from that plugins so you can use it legal.
About your issue, seem your hosting limited value SubstituteMaxLineLength - just need increase it and it will work fine.
\Let's add more this code to at the end of htacess file:
\\ <IfModule mod_security.c> \ SecFilterRemove 000267\ </IfModule>\ SubstituteMaxLineLength 100m\
If after you added the code to the end of htaccess file and you got error 500 when view your site, let's contact with your hosting provider and requirements them allow you for SubstituteMaxLineLength & SecFilterRemove feature.
\Best Regards,
\PenciDesign
I just purchased this theme. When I add new page, WP Bakery is not an option on the page. The plugin is activated but says need license. My understanding is that a single license is not needed because a general license was purchased for the theme. I deleted plugin and downloaded again from plugin zip file to see if that changed anything..it did not. I am not able to access changes to the demo, etc without this. Please let me know how to fix this.Thanks.
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