Skip to content
Public Ticket #5145

Comments on posts are not coming through

Conversation thread

jkelly1201 replied

Customer Reply

Ehmm, watch your tone please 

I commented after you told me to log out, so yes, I did read what you said ;)

I didnt see any changes after I logged out and back in again. But I cleared my browser and that was the problem, now everything is working fine

PenciDesign replied

Staff Reply

Hi,

Do you read my previous comment?

You don't see it because YOU'VE LOGGED IN with your admin account.

Let's LOGOUT and check it again.

Best Regards,

PenciDesign

jkelly1201 replied

Customer Reply

Hello,

No still the same..

I unchecked the option and I filled in the code and now it's giving me this (look at attachment)

PenciDesign replied

Staff Reply

Hi,

Because you've logged in - let's logout and check it again.

Best Regards,

PenciDesign

jkelly1201 replied

Customer Reply

Thank you for your quick reply!

If I follow these steps, both name and emailadress will disappear

Is there a way to make sure people have to fill in their name and comment? I want the Name to stay and only emailaddress to leave

PenciDesign replied

Staff Reply

Hi,

To do that, please do following steps:

1/ Go to Dashboard > Settings > Discussion > and un-check to "Comment author must fill out name and email "

2/ Add more this code to Customize > Custom CSS to hide the email & website on the comment form:

\
#respond p.comment-form-email, #respond p.comment-form-url {\
    display: none;\
}\
#respond p.comment-form-author, #respond p.comment-form-author input{ width: 100%; max-width: 100%; }\

Best Regards,

PenciDesign

jkelly1201 started the conversation

Conversation Start

hello,

\

When people comment on my posts, they have to fill in comment,name and emailaddress. I want people to only fill in name and comment, and not their email address. Is there a way to change this? Sorry,  I put in a wrong title for this support ticket.

Want to join this conversation or access attachments? Sign in first.