Penci Design replied
Hi,
Please try deactivate all plugins ( except plugins come from the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.
\If it doesn't work, let's send me:
\- Your admin url
\- Your admin account ( username and password )
\- Your FTP account ( FTP host, FTP username, FTP password )
\And we will take it a look on this help you.
\Best Regards,
\PenciDesign
\