website not scrolling | PenciDesign Support

PenciDesign replied

7 years ago

Staff Reply

Hi,

As I see that's issues from your hosting - It doesn't related with our theme..

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

Can u check the website for me please

Gracien replied

7 years ago

Customer Reply

The website is not working at all what screen shot am I going to send you.

I was updating

PenciDesign replied

7 years ago

Staff Reply

Hi,

Can you tell me what's plugin you've updated to caused that issues? And can you send me a screenshot about this issue - a screenshot for your site broken..?

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

Hi

I was updating a plugin, and it has surprisingly mess up the site again.

Can u help and tel us how on earth can we update a plugins. it's always the same.

Gracien replied

7 years ago

Customer Reply

Thank you very much. But the scrolling issue is still there. the website is not scrolling or scrolling difficulty

PenciDesign replied

7 years ago

Staff Reply

Hi,

I've fixed it help you by use WP Supper Cache replace with W3 Total Cache.

It will auto clearly the cache after you publish a new post. Now everything is fine

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

mate this problem has occurred from your recommandation. I have asked you so many times to help with this.

but you're still coming back with short message do this or do that which i can't.

I dot not appreciate your support

PenciDesign replied

7 years ago

Staff Reply

Hi,

Yeah, that's limit from W3 Total Cache plugin. It doesn't auto clearly the cache when you put new posts.

So, please clearly the cache from W3 Total Cache after you publish a new post

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

The website has gone mess up. Right now to see the new posts, you have to be logged in. if not you will only see post from the 26th.

It's getting very complicated

PenciDesign replied

7 years ago

Staff Reply

Hi,

I've did it help you

Best Regards,

PenciDesign

PenciDesign replied

7 years ago

Staff Reply

Hi,

Normal, most of hosting has unlimited disk space - that's why we recommend this plugin for you.

If it caused for you issues with disk space, you can clearly all the cache from that plugin and deactivate it.

It doesn't affect much for your site speed

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

looks like you didn't read they message properly. the plugin you recommended to me is the one that using all the memory space. the hosting team is asking to me to investigate, from my point of view the issue has stated since I install your recommended plugins. You should at least know what is causing problem and how to save it. It is causing me money and loosing customers

PenciDesign replied

7 years ago

Staff Reply

Hi,

Ok. Please wait a reply from them. But, after you did as I said, this issue doesn't appears again?

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

It doesn't appear that you have a fully managed service so any issues with the site itself would be for you to investigate. It would appear that you've used up the increase we provided yesterday. I would strongly recommend that you looking into what is using the disk space because the service you have it not unlimited.

Reviewing the disk space usages it appears that some core windows files have been deleted, and your cache plugin C:\\Inetpub\\vhosts\\congosynthese.com\\httpdocs\\wp-content\\cache\\autoptimize is using more than 10GB of disk space, so I would start by checking why that plugin is using so much disk space.

this message is from the hosting support team

PenciDesign replied

7 years ago

Staff Reply

Hi,

Please try un-minify CSS from Autoptimize and clearly all the cache. After that, follow on this issue to see it appears again or not.

That's strange issues because I visited to your site too much times and I didn't see any issues like that...

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

I'm still having a problem with the website, Could you have a look. sometimes it working fine most of the times it not working at all. please see attached of the screen shot

Gracien replied

7 years ago

Customer Reply

I have just spoken to the hosting support, i think it's to do with theme

Gracien replied

7 years ago

Customer Reply

Now it's fine but we cannot login for some rai raison

Penci Design replied

7 years ago

Staff Reply

Hi,

I check on your site.

It seems that you update plugin and forget update plugin. I updated plugins help you.

I change memory limit to 256M.

About sometimes it's without css, strange, I check your site in some browsers( safari, chome, firefox ) and mobile. idon't see error css.

Best Regards,

PenciDesign

Gracien replied

7 years ago

Customer Reply

Hi

I have just installed all the plugins as advised, but the whole website is just gone messed.

Sometimes it's without css, please could you check it for me

username:Ben

\

password:merci1234

Ben has an admin role now

Penci Design replied

7 years ago

Staff Reply

Hi,

I can't check this issue because i can't edit home page. Please change role to administrator, then i check it help you.

Please check this guide to know how to optimized your site speed

Best Regards,

PenciDesign

Gracien started the conversation

7 years ago

Conversation Start

Hi there,

Can you please check my website, it is not scrolling in some browsers(safari, chrome, explorer).

Also the website seem to be very slow

username:Ben

password:merci1234