PenciDesign replied
Staff Reply
Hi,
\Please try deactivate all plugins and check it again. After it work, let's enable each plugin to check what's plugin caused this issue.
\Best Regards,
\PenciDesign
Public Ticket #5659
Featured Sliders not appearing selected in appearance/customise
Conversation thread
sportinjurymatt replied
Customer Reply
Thanks for swift reply.... How strange, I can't see it on my laptop or mobile even after clearing browser history & cache. And I can't edit it in appearance/customizer.... Can you still see it from your end if you go to my site?
PenciDesign replied
Staff Reply
Hi,
I see everything appears normal:
Please make sure you don't enable lazyload images from Jetpack or use any plugin for lazyload images - because this theme already support for lazyload images.
Best Regards,
PenciDesign
sportinjurymatt started the conversation
Conversation Start
Site: sportinjurymatt.co.uk
Hi. Since updating the theme version, whenever I try to select feature slider / penci slider in 'appearance/customize' the slider does not appear in the preview (as seen in attached screenshot). It just goes grey, thinks about it, but then fails to appear. As a result, I am uanble to save it and have it appear on a live page.
Weirdly, it did suddenly appear and work ONCE ten minutes ago and I was able to save it and go live but I have not been able to do it again since. I am wondering if it has something to do with the preview?
Appreciate any ideas,
Matt.
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