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Public Ticket #5666

Fresh Framework Error

Conversation thread

PenciDesign replied

Staff Reply

Hi,

It has same issues with https://custompromotionalproductsexpert.com/ site.

You need to change the video URL to:

\
https://www.youtube.com/watch?v=zNDvzLaRfc8

Also, on both 2 sites, on Customize > Featured Video Background Options > Start Video At >  Fill   0    there.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

I just checked your site and I see your site still working normal - I still can scroll down your site.

If you mean about the Featured Video Background doesn't work - let's go to Customize > Featured Video Background Options > change the video URL to:

\
https://www.youtube.com/watch?v=txtg9pHut3g\

Best Regards,

PenciDesign

kristin leigh replied

Customer Reply

I de-activated the fresh part of the plug ins but still can't get the scrolling portion of the front page working. See this link to show you the constant thinking on the site. How do I fix this?  https://custompromotionalproductsexpert.com/

PenciDesign replied

Staff Reply

Hi,

That's issues with your custom plugins - doesn't related with our theme.

Please go to Plugins > All Plugins > and deactivate all plugins related with the name "Fresh"

Best Regards,

PenciDesign

kristin leigh started the conversation

Conversation Start

I have this error:

Fresh plugins require the 'Fresh Framework' plugin to be activated first.


How do I activate it?

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