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Public Ticket #5896

Conversation thread

PenciDesign replied

7 years ago

Staff Reply

Hi,

I really don't know I rude where? Can you tell me where I rude?

Because as you said, you mean that - if you need any plugin - the theme need to supports for all that plugins? No - that's impossible for any theme - Wordpress has millions plugins and we can't check & compatible for all plugins.

If you can't deactivate that plugin - let's ask author of this plugin and ask them how to disable FontAwesome version 5 load from the plugin.

Best Regards,

PenciDesign

TheNotebookMarket replied

7 years ago

Customer Reply

Hi,

Your response is extremely rude and unhelpful. Like I said, I need that plugin to function the ecommerce aspect of my ecommerce website.

I have disabled the footer icons to resolve the issue, which is what you could have suggested.

PenciDesign replied

7 years ago

Staff Reply

Hi,

That plugin has a conflict with the FontAwesome from the theme to make it doesn't appears.

So, the only solution here is deactivate that plugin like I said.

It's just come from a plugin - let's check it.

Wordpress has millions plugins and of course no any theme can check & compatible with all that plugins...

Best Regards,

PenciDesign

TheNotebookMarket replied

7 years ago

Customer Reply

Hi,

Deactivating the plugin does fix the issue, but this is not ideal at all as the plugin is required to power the websites marketplace/store. Is there another way around the issue please?

Thank you.

PenciDesign replied

7 years ago

Staff Reply

Hi,

I see this issue caused by plugin has a name like "yith woocommerce multi vendor premium"...

Let's try deactivate this plugin and the issues will gone.

Best Regards,

PenciDesign

TheNotebookMarket started the conversation

7 years ago

Conversation Start

Hi,

I have just updated my site and now the social media icons from the bottom bar and side bar are just appearing as squares. Could you please advise if there is a fix?

Thank you

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