Theme editing problem

Public Ticket #6081

Conversation thread

Penci Design replied

7 years ago

Staff Reply

Hi,

I checked on your site.

It seems that the mod_substitute module default configuration may cause a timeout error when loading large pages . I added the following lines in the .htaccess file located in your website main folder:

.htaccess

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Please check screenshot http://prntscr.com/lyxnhe

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

Strange, Please try deactivate all plugins( excrept plugins come from the theme and try again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

If it doesn't work, please send me your website management information ( admin url site, username and password ). In a private reply . I will check it help you.

Best Regards,

PenciDesign

adnan_rev started the conversation

7 years ago

Conversation Start

we have downloaded the Pennews theme for Themforest website and installed and imported the demo content for our website. But if we want to change any thing on the website after this the basic edit page is not coming and the theme became unresponsive.

The basic word press page edit page is not also coming

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