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Public Ticket #6190

Support for the theme

Conversation thread

Penci Design replied

Staff Reply

Hi,

Unfortunate, currently this theme doesn't support Review  with page.

Best Regards,

PenciDesign

Mr-Dilla replied

Customer Reply

Hello again and thank you for your great support 
I have a small question When i enable the Preview tab in the page, it doesn't appear  

Penci Design replied

Staff Reply

Hi,

I checked on  your site.

Please remove empty space after theme name text as screenshot http://prntscr.com/meci5t

I remove empty space after theme name text. Now custom font work fine.

Please check it again.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Please tell me about font you want use on your site and your website management information ( admin url site, username and password ) . I will check it help you.

Best Regards,

PEnciDesign

Mr-Dilla replied

Customer Reply

Thank you for answer but in the font option it doesn't appear as a drop down menu, It appear like a list without selection as it shows on the photo i attached 

Here is my website www.arriveturkey.com 

Penci Design replied

Staff Reply

Hi,

1/ Please go to Administration > PenNews > Fonts Options then you add more font by google or upload custom font you want.  http://prntscr.com/mdjae5

Then go to  Customize > General Option, scrolldown to box typo and choose font you want.

2/ Please check this guide to know how to optimize speed on your site.

Best Regards,

PenciDesign

Mr-Dilla replied

Customer Reply

Hello, Thank you so much 

For the last question, i have moved my theme without any problem

I just have another questions as I'm trying to find the answer before bothering you guys, I know how many message you are receiving and have to answer :D 

A: In my tap : Add More Google Fonts To Select Options of Fonts

I don't know  how to add the fonts, I can not select a font ( theres no such option) at the attachment.

B: How i can remove the fonts Im not using at my website so it will increase the performance of my website?

C: when Im checking my website performance on Google light house, unused CSS and JS is effecting my speed score, is there is a way which i can cancel these files? 
Resources are blocking the first paint of your page. Consider delivering critical JS/CSS inline and deferring all non-critical JS/styles. 

Penci Design replied

Staff Reply

Hi,

Before active PenNews theme and plugin come from PenNews theme, please backup  your website.

then install and active theme and plugins normally. 

Best Regards,

PenciDesign

Mr-Dilla started the conversation

Conversation Start

Dear Support team 
I have Purchased PenNew Wordpress theme, I will install it on my website and replace it with Cheerup Theme
My website : www.arriveturkey.com 
What is the correct way to replace the theme, is there are any advice from your side so i won't lose my articles, categories or having any problem later? 

or should I install it and activated normally? 

Best regards

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