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Public Ticket #6255

theme display problem

Conversation thread

Alexandre replied

Customer Reply

It's seems ok for me for the moment.

I will observe for a few days. Thanks for your help.

Penci Design replied

Staff Reply

Hi,

Strange,  i still see error same you.

I  try add custom css on your site

.main-navigation a,
body, button, input, select, textarea {
    font-size: 14px !important;
}
html {
    font-size: 10px !important;
}

Please clear cache and  check it again,

If it doesn't work, please  right-click on the item of menu and choose inspect ( http://prntscr.com/maoemr ) then you will see font size of item menu as screenshot http://prntscr.com/maof4w.

Please send me your screenshot after you inspect  of menu item.

Please check video attachment  inspect  of menu item.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

I checked on your site and i saw everything on your website work fine.

Desktop screenshot : http://prntscr.com/m9zhnu

Mobile video attachment  https://we.tl/t-OnxDtgi3C3

Please send me your screenshot or video this issue to know exact issue you are facing

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

I just replaced the lines, but unfortunately nothing changes.

Penci Design replied

Staff Reply

Hi,

I checked on your site.

It seems that you change  style.css file of child theme and  It is not correct the structure  child theme of wordpress as screenshot http://prntscr.com/m9uxz9

you can try replace

/*!
Theme Name: PenNews
Theme URI: http://pennews.pencidesign.com/
Author: PenciDesign
Author URI: http://pencidesign.com
Description: A Multi-Purpose News/Magazine/Business/Portfolio/Landing AMP WordPress Theme
Version: 6.4
License: GNU General Public License version 3.0
License URI: http://www.gnu.org/licenses/gpl-3.0.html
Text Domain: pennews
Tags: two-columns, custom-menu, featured-images, post-formats, sticky-post, threaded-comments, translation-ready, editor-style
Domain Path: /languages This theme, like WordPress, is licensed under the GPL.
Use it to make something cool, have fun, and share what you've learned with others. PenNews is based on Underscores http://underscores.me/, (C) 2012-2016 Automattic, Inc.
Underscores is distributed under the terms of the GNU GPL v2 or later. Normalizing styles have been helped along thanks to the fine work of
Nicolas Gallagher and Jonathan Neal http://necolas.github.com/normalize.css/
*/

to 

/*
 Theme Name:   PenNews Child
 Theme URI:    http://pennews.pencidesign.com/
 Description:  PenNews Child Theme
 Author:       PenciDesign
 Author URI:   http://pencidesign.com
 Template:     pennews
 Version:      1.0.0
 License:      GNU General Public License v2 or later
 License URI:  http://www.gnu.org/licenses/gpl-2.0.html
 Tags: two-columns, custom-menu, featured-images, post-formats, sticky-post, threaded-comments, translation-ready, editor-style
 Text Domain:  pennews-child
*/

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

I think I identified the problem. It's the child theme. But I do not know which file and which line is causing the problem.

Alexandre replied

Customer Reply

Indeed, if we disable WP Rocket everything is in order.

On the other hand, one of my writers sent me a screenshot of the site's homepage, and he also has font size issues (see attachment)

Penci Design replied

Staff Reply

Hi,

It seems that  this issue cause by "WP Rocket" plugin.

I deactivated the plugin on  your site and  saw  your website work fine when login and logout.

Please check screenshot http://prntscr.com/m8d188, http://prntscr.com/m8d1ed

Please check it again.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

Hello. Help ! I have the problem of posting on mobile phones again! I do not understand what is happening ! In addition, could you tell me how to fix this recurring problem?

Alexandre replied

Customer Reply

Thanks !! :)

Penci Design replied

Staff Reply

Hi,

I will check your site with a few other computers and will respond back to you.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

I have tried on an other computer and... same thing :(

Penci Design replied

Staff Reply

Hi,

Strange, currently I have not seen the issue yet so I don't know whyfrown.png

I will follow up more issues.

Please try on another computer.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

I just tested the account "pencidesign" that I created you, and I also have the same problem. It is definitely a computer problem. I have the same problem on Mozilla, Edge and Chrome (Win 10).

Do you see a cause for this problem?

Penci Design replied

Staff Reply

Hi,

Strange, I checked again and saw menu work fine.

I check your site with google chrome and windown 10

Please check video attachement 

Please tell me the browser and operating system you are using.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

Hello,

I tried everything but I still have the same problem when I log in to my account. I tried to create another administrator account, but the result is the same: the fonts are bigger all over the site when I am logged in. When I am unlogged, everything becomes normal again.

Penci Design replied

Staff Reply

I have checked your site from my end with login and without login and everything looks good from my end. 

For your reference I have shared two screenshot https://prnt.sc/m3xw3w and https://prnt.sc/m3xx4f how exactly it's looking from my end, so please clear browser cache from your site and then check your site.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

Hello,Sorry for this bad translation. I mean that when I log on to the site, there are display problems. When I'm not logged in, there is no display problem.

Penci Design replied

Staff Reply

Hi,

Sorry about this issue.

I'm clear about this issue. Please tell me bout this issue. 

I don't know "When connected" .

Do you want menu error when you use widget or something ?

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

I just checked.

Everything is ok when a visitor is disconnected from the site.
When connected, there is always a problem of display (image attached).

Penci Design replied

Staff Reply

Hi,

I checked on your site and  i saw menu work fine as screenshot  ( http://prntscr.com/m3j89i ). 

Please check it again.

Best Regards,

PenciDesign

Alexandre replied

Customer Reply

Now, when I'm connected, the website displays large fonts... (image attached)

Penci Design replied

Staff Reply

Please add this code to Customize > Custom CSS to change it:

.widget .wp-newsfw-item h3 {
    font-size: 14px;
}

I have disable child theme and enable to the parent theme, afterward everything is looking good.

Alexandre replied

Customer Reply

The problem is the same when I'm connected.

But if I'm not connected, it's OK.

Alexandre replied

Customer Reply

It's almost perfect.

Only this plugin (see attached image) has not found the correct font size (14).
How did you do to fix all this ??

Penci Design replied

Staff Reply

Please clear browser cache from your site and then check your site URL,

let me know how it goes for you.

Penci Design replied

Staff Reply

Hi Alexdjordjic,

Can you please share your site URL with us so that we can take closer look on that issue ?

If possible try to share admin login credential with us.

Alexandre started the conversation

Conversation Start

Hello.

I have a big problem viewing the Pennews theme. Yesterday, he was malfunctioning on mobile phones and tablets. Today, it works on mobile, but problem on computer (see image). On a computer, if I connect, the display works but with very large fonts !! (see image 2) I do not know how to deal with this anymore !! I did not add custom CSS or installed plugin.

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