Skip to content
Public Ticket #6508

Customize Not Working

Conversation thread

Penci Design replied

Staff Reply

Hi,

Please change WP Memory Limit.

This parameter sets the amount of memory used by php and by default worpress can go up to 40MB. To avoid Memory Exhausted error this parameter should be set to at least 256MB and this can be done from wordpress wp-config.php file ( The wp-config.php file is located in the wordpress root directory ).

define( 'WP_MEMORY_LIMIT', '256M' );

Then add the following lines in the .htaccess file located in your website main folder:

.htaccess

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Best Regarsd,

PenciDesign

liambeing started the conversation

Conversation Start

customize tap doesnt work or load. (see attached image)

no plugins are installed on the site so that cant be the issue.

any suggestions?

Thanks in advance.

Want to join this conversation or access attachments? Sign in first.