Hi,
As I checked - your site can't be load the fonts you've uploaded:
Seem this caused by your SSL.
Please try two ways below:
1/ Install plugin Really Simple SSL to fix it.
2/ Check this guide and add more allow for that via .htaccess file:
Best Regards,
PenciDesign
What I did: 1. https://gyazo.com/7be98c1b72d8a3f7f7766129330e2611 2. https://gyazo.com/1a3060c899f688099e89e48568f8de46
Some pages on nanniraw.com are made with Elementor. The font works on these pages. The blog page which is made with Soledad-Theme, does not adapt the new font.
Hope you can help.
Regards
Hi,
Seem that's issues with Envato API doesn't update your purchased code.
Can you tell me what's your issue now?
Best Regards,
PenciDesign
Hi, as you can see on the screenshot / recording I made for you, I already renewed it.
Can you fix your website, please? I want to login with my account and not with a random Envato account... The only way right now to login with my real account is to use another browser.
Hi @NahSab,
Is your support expired? Because if your support is expired, you can't create a new ticket. Let's check it again.
If your support is expired, please renew the support to make sure we don't violate the Envato Support Policy. After that, wait a bit and create a new ticket
Best Regards,
PenciDesign
Hi, please help. I can't open a new ticket:
https://drive.google.com/file/d/1u7B6BYIk7GYKeQy3b4QFCbzjOXYEDUOT/view
Also your support center is really buggy. Check:
https://drive.google.com/file/d/1RcN7cejOdYQf5VhbLh-n23vtKrigNkhZ/view
Hi,
Have you read my reply? I said:
Please go to https://themeforest.net/ and login to your account - after that, go to download pageand re-download "All files and documentation" package. When you done, extract this download package and open the folder, you can seee soledad-child.zip - that's child theme file.
Best Regards,
PenciDesign
Is it possible to give instructions with pictures, so I know I am doing the right thing?
Hi, thank you for your reply.
I just follow your instructions.
If I go to appearance - Themes: there is no child theme.
Where can I find it?
Hi,
This theme already include child theme in the download package. Please go to https://themeforest.net/ and login to your account - after that, go to download page and re-download "All files and documentation" package. When you done, extract this download package and open the folder, you can seee soledad-child.zip - that's child theme file.
Note:
When you install child theme & activate it. All your customization data from parent theme you've done before will lose. You need to install plugin Customizer Export/Import to move the customization data to child theme by do following steps:
1/ Install & activate plugin Customizer Export/Import
2/ Keep activate parent theme, go to Customize > Export/import > click export - you can get a .dat file for your customization.
3/ Install & activate child theme. After that, go to Customize > Export/Import > select to import .dat file you got on step 2.
Best Regards,
PenciDesign
Is there a plugin compatible with Soledad to easily create a Child theme? Which is the right way to do it?
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