PenciDesign replied
Staff Reply
Yeah, the customers should control the purchased code. We don't manage it for customers.
Best Regards,
PenciDesign
Public Ticket #6922
question
Conversation thread
GDimitrov replied
Customer Reply
can not activate my key?
PenciDesign replied
Staff Reply
Hi,
Unfortunately, there is no any option like that..
Best Regards,
PenciDesign
GDimitrov replied
Customer Reply
have the option to make me switch to be deactivated>? for 5 days?
PenciDesign replied
Staff Reply
Hi,
With this issue, you need to control for yourself because we don't manage your site. We can't affect anything on this. I think you should ask your hosting provider about how to get the password back.
Best Regards,
PenciDesign
GDimitrov replied
Customer Reply
and how can I exclude the site's license without having access to the site ?
someone has deleted my username and can not log in I want to stop the license to the site
PenciDesign replied
Staff Reply
Hi,
With one regular license - you just can use for one website only. If you're using an license for multiple website, let's buy new licenses and update it because when the Envato API work, it will stop your theme for work. You should remember how much sites you're using with the license.
Best Regards,
PenciDesign
GDimitrov started the conversation
Conversation Start
Hello I want to know how many sites I've linked to your topic and how can I remove a site with my key with which I purchased the topic after having stopped my site?
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