PenciDesign replied
Hi,
Please make sure you've updated the theme to latest version 7.3.6 - if not, let's update the theme by do following this guide.
After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )
When you done, check it again.
Also, you can't create a new ticket because your support is expired, let's renew the support to keep support from us. Hope you can understand that's the terms from Envato Market and we can't violate it.
Best Regards,
PenciDesign