Unable to edit post | PenciDesign Support

Penci Design replied

7 years ago

Staff Reply

Hi,

If it doesn't work, let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

Best Regards,

PenciDesign

fairstockindia replied

7 years ago

Customer Reply

Just to give you headsup - its working fine

fairstockindia replied

7 years ago

Customer Reply

tried deactivating plugins, no luck. It is not working still now. can u guide me the next step?

Penci Design replied

7 years ago

Staff Reply

Hi,

Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

fairstockindia replied

7 years ago

Customer Reply

Attached one more screenshot for the same

fairstockindia replied

7 years ago

Customer Reply

No, still i am facing the issue. I want to add a new post, but it is saying you are not allowed.

Penci Design replied

7 years ago

Staff Reply

Hi,

About another problem, I'm clear about this issue. Please send me about this issue . I will check it again.

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

I checked on your site. I saw home page error layout. I config help you. Please check it again.

Strange, i create new post and edit post. But i don't see error "Sorry, you are not allowed to edit this post". Please check screenshot http://prntscr.com/mtbo77, http://prntscr.com/mtbo9o

I only see your site don't load tinymce-plugin-form-button.min.js file come from jetpack plugin as screenshot http://prntscr.com/mtbom3

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

Strange,

Make sure that role of your user is administration.

then try deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

If it doesn't work, let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

Best Regards,

PenciDesign

fairstockindia started the conversation

7 years ago

Conversation Start

We are unable to edit the post even-though i am admin. It is telling - "Sorry, you are not allowed to edit this post.". Attached the screenshot for your reference.h

Kindly let us know what is the issue, pls help us in resolving it.