Messed up fonts and color | PenciDesign Support

jeevjun replied

7 years ago

Customer Reply

Ok. Thanks I changed my styles again.

jeevjun replied

7 years ago

Customer Reply

Damn...it looks like an old back up before I started formatting. Let me send some screen shots which I took recently.

Normal Blue Title with different font.

see attachments

Penci Design replied

7 years ago

Staff Reply

Hi,

If backup file work fine, i export customize data and import customize data on your site. But i saw it same that current site.

Sorry for not helping you

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

I downloaded backup file and backup your site on localhost .

But i saw your site on localhost on your site same current your site. Please check video attachement

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

I can't login ftp with your infor you send http://prntscr.com/ndb28d

and i downloading baclup file on your site http://prntscr.com/ndb2tb

Please check ftp information and send me again and wating for you. We will check and respond as soon as.

Best Regards,

PenciDesign

jeevjun replied

7 years ago

Customer Reply

Any update?

Penci Design replied

7 years ago

Staff Reply

Hi,

Google speed test recommend you minifile css .

If you want optimize speed on your site, please check this guide

Please send me your March 15 webserver back up file. I backup on localhost and check it help you.

And let's send me:

- Your admin url

- Your admin account ( username and password )

- Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account.

And we will take it a look on this help you.

Best Regards,

PenciDesign

jeevjun replied

7 years ago

Customer Reply

Can you tell me why I get that certain CSS rules are not being used.

When I ran google speed test, I got the below errors

"Remove unused rules from stylesheets to reduce unnecessary bytes consumed by network activity. Learn more.

URL Size (KB) Potential Savings (KB) …pennews/style.css?ver=6.5 (truetelangana.com) 101 KB 96 KB …css/js_composer.min.css?ver=5.7 (truetelangana.com) 44 KB 44 KB …css/font-awesome.min.css?ver=4.5.2 (truetelangana.com) 8 KB 8 KB …block-library/style.min.css?ver=5.1.1 (truetelangana.com) 5 KB 5 KB …css/single-shortcode.css?ver=5.1.1 (truetelangana.com) 4 KB 4 KB

.penci-block-vc.style-title-13:not(.footer-widget).style-title-center .penci-block-heading {border-r... } ...

4 KB 3 KB /css?family=… (fonts.googleapis.com) 3 KB 3 KB …6257032/bvpath_258 (s2.adform.net) 5 KB 3 KB

"

see the attachment.

I think they are causing the issues. How do I force to use those rules

jeevjun replied

7 years ago

Customer Reply

I checked with my hosting service provider and all they have is yesterday's back up which won't work for me as the issue exists when they took the back up.

I have a March 15 webserver back up...can I use that. Will I lose all the recent data.

jeevjun replied

7 years ago

Customer Reply

Oh wow...I don't have any recent backups...whatever back ups I have doesn't have any recent changes.

Do you think it's the CSS which is messed up.

Penci Design replied

7 years ago

Staff Reply

Hi,

Our team was checked in more than 10 hours and we can not find any way restore my fonts and colors.

Honestly, we do not see this case ever.

If you have backup , please use it.

So, I recommend you ask your hosting provider. as them about their backup on your site and ask them to back up the latest date.

Please please backup regularly.

Best Regards,

PenciDesign

jeevjun replied

7 years ago

Customer Reply

Any update on this?

jeevjun replied

7 years ago

Customer Reply

Not to confuse but to be clear

My site title "TrueTelangana" changed from blue to black and the fonts in my posts changed.

Even social media sharing buttons on the posts disappeared. I didn't change any font or color on my own so not sure what caused this change. I tried every possible way to get them back to normal but couldn't. Reaching out to you as last resort.

jeevjun started the conversation

7 years ago

Conversation Start

Hi

Recently, I activated speed booster pack plugin to speed up things but looks like it messed up all the fonts and colors. I deactivated it and deleted it but its not helping. Fonts and colors are not back to normal. Can you please help me restore my fonts and colors.

Looks like it kind of disabled all css handles

admin-bar
wp-block-library
wp-block-library-theme
pdfemb-gutenberg-block-backend-js
pencisc
penci-font-awesome
penci-fonts
penci-style
autoptimize-toolbar
yoast-seo-adminbar
js_composer_front
vc_google_fonts_worksans