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Public Ticket #8106

Mobile Website

Conversation thread

Penci Design replied

Staff Reply

Hi,

Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

Best Regards,

PenciDesign

floridamanontherun replied

Customer Reply

Deactivating the plugins did not work. 

When looking at the page in mobile, if I click the link at the bottom that says view full site it does display the site correct. 

Penci Design replied

Staff Reply

Hi,

Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

Best Regards,

PenciDesign

floridamanontherun replied

Customer Reply

This is a screenshot of what I see when visiting my site

floridamanontherun started the conversation

Conversation Start

When customizing my site, the customizer displays the correct responsive design for my website on mobile. However, when visiting the site on my mobile device (Google Pixel 2 XL) the mobile site displays a very basic WordPress layout design. I don't see any way to change this or make sure that the mobile site I see in customizer shows up. 

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