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Public Ticket #8140

Migrator

Conversation thread

Penci Design replied

Staff Reply

Hi,

1/ With post format. This theme supported  video, gallery,  audio. 

2/  Sorry about the issue, but we only update  video url wordpress. Please  send me screenshot  for video views and your website management information. I will check it help you.

Best Regards,

PenciDesign

webtech1 replied

Customer Reply

No i already tried that. that doesn't work. Is there a specific type of post format your theme uses?

ALso, when the migrate happened it removed all the video views back down to zero. It was pulling the actual views from youtube when imported. How can we get this back?

Penci Design replied

Staff Reply

Hi,

You can try with post format is video

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Yeah,  enable classic editor. If you want use gutenberg, please go to Dashboard > Plugins then deactivate "Classic Editor" plugin

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

I checked and update  migrator data with trugmag theme. Please  deactive  and delete "Penci PenNews Migrator" pugin and re-install and active  the plugin.

then go to Dashboard > PenNews >  Migrator Data  then choose truemag theme and check "Force Switch Posts" option as screenshot http://prntscr.com/nr76si

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Please  tell me about data video use on true mag and  send me  your website information ( admin url site, username and password ). I will check it help you. We will be cafeful when checking your website.

Or backup your website and send me  your backup. We will check  with backup and  find solutions to this problem.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

1/ Unfortunately, currently this theme doesn't support the feature like trumag.

Because , trugmag is theme  for video and pennews is  theme for news/ magazine/ business/ portfolio/reviews, Landing, AMP.

2/ It seems that  it  doesn't work with some feature of truemag and pennews doesn't support the feature

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

1/ If you want disable auto play video, please go to Customize  > Single Post Options  then check  "Disable Parallax Images on Single Posts" option.

2/ About migrate , please send me  your website management information ( admin url site, username and password ) . I will check it help you.

Best Regards,

PenciDesign

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