carineclima replied
Customer Reply
Hi,
YES! It works, thank you!! :)
Public Ticket #8174
The theme installation does not work
Conversation thread
Penci Design replied
Staff Reply
Hi,
I import demo technology news help you ( http://pennews.pencidesign.com/pennews-technology-news/ ).
Please check it again.
Best Regards,
PenciDesign
carineclima replied
Customer Reply
Hi,
I saw that you have uploaded one of the theme from PenNews.
But I want to have this theme for my website: http://pennews.pencidesign.com/pennews-technology-news/http://pennews.pencidesign.com/pennews-technology-news/
The tech news. Could you please upload this one instead of the standard theme of Pennews?
Thank you
Carine
Penci Design replied
Staff Reply
Hi,
I installed and active theme and plugin come from pennews theme.
If you want import demo .please go to Dashboard > PenNews > Import Demo Data.
Best Regards,
PenciDesign
carineclima replied
Customer Reply
Dear Penci Design,
I replied with my account information on Thrusday (23.05.2019).
Do you have any update about this issue?
Thanks,
Carine Kratzsch
Penci Design replied
Staff Reply
Hi,
I install and active theme and plugin come from pennews theme.
If you want import demo .please go to Dashboard > PenNews > Import Demo Data.
Best Regards,
PenciDesign
Penci Design replied
Staff Reply
Hi,
Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.
Best Regards,
PenciDesign
carineclima started the conversation
Conversation Start
Dear PenNews,
Its been a week that I bought my theme with you. Since then I am trying to upload the theme to my wordpress account. However, it does not upload the theme, instead its download a file named "updated.php" which i cannot open and I have no idea what it stands for. I already checked with my host some details. My php is on the last version (7.3) as well as my MySQL (5.6.42) and Wordpress (5.2.1). So I have no idea what this is about and I really just want to UPLOAD my theme into my wordpress account. Otherwise I want my money back.
I am looking forward to your response.
Best regards,
Carine Lima
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