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Public Ticket #8312

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PenciDesign replied

7 years ago

Staff Reply

Hi,

Hmm, please try:

1/ Deactivate all plugins and check it again. If it work, let's enable each plugin to check what's plugin caused this issue.

2/ If point 1/ still doesn't work - let's contact with your hosting provider and ask them about this. Seem the hosting has been blocked for edit htacess file or something else similar..

Best Regards,

PenciDesign

aadhiulakam replied

7 years ago

Customer Reply

Dear Support Team,

I have installed the plugin. Still the issue persists.

Please help.

PenciDesign replied

7 years ago

Staff Reply

Hi,

The theme doesn't contain with htaccess file.

The htaccess file come from WordPress itself, by default here is the content of htaccess file:

# BEGIN WordPress
<ifmodule mod_rewrite.c="">
RewriteEngine On
RewriteBase /soledad/
RewriteRule ^index\\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /soledad/index.php [L]
</ifmodule>
# END WordPress

Best Regards,

PenciDesign

aadhiulakam replied

7 years ago

Customer Reply

Dear Team,

What is the default .htaccess file you provide to the user for this theme?

PenciDesign replied

7 years ago

Staff Reply

Hi,

The permalink issues doesn't related with the theme.

I see much customers use WordPress ( not use our themes ) put this issues before on the forum of Wordpress.org.

You can try with this guide to fix it:

https://prooblogging.blogspot.com/2019/01/not-valid-jason-response.html

Best Regards,

PenciDesign

aadhiulakam started the conversation

7 years ago

Conversation Start

Dear Support Team,

If I change the permalink other than plain and then try to add an image in a new post, I am getting this error:

"The response is not a valid JSON response."

Kindly check.

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