Skip to content
Public Ticket #8638

incomplete installed

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Seem your site has a plugin required with your old theme and that plugin can't work if you install another theme.

Please go to Plugins > All Plugins > and deactivate all plugins required with your old theme and check it againsmile.png

Best Regards,

PenciDesign

afriadirosdi replied

Customer Reply

still fail.

I have success installed. but when I activated soledad, my website not work. 

This instruction: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

PenciDesign replied

Staff Reply

Hi,

You need to extract that package file and use soledad.zip for your install.

Please check more here

Best Regards,

PenciDesign

afriadirosdi started the conversation

Conversation Start

I uploaded / installed the Soledad v.6.3.1. But Failed. 

Please guide me.

Thank you

Want to join this conversation or access attachments? Sign in first.