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Public Ticket #8681

Video thumbnail does not work for video post format

Conversation thread

PenciDesign replied

Staff Reply

Hi @natassiaashley,

You need to use video URL format like this:

https://www.youtube.com/watch?v=20WbZFW00ng

NOT:

https://youtu.be/20WbZFW00ng

In next times, please create a new ticket - don't put reply to ticket of another people because they will get notice email with your reply.

Best Regards,

PenciDesign

natassiaashley replied

Customer Reply

Hey there,

I was looking for this solution as well but now that I've followed these steps, I get a message when clicking play on the video thumbnail that says "youtube.com refused to connect." 

However I can play the video when I go to the actual post page itself. For reference, the website is airportir.com and the videos in question are at the bottom of the home page in the 'Open Mic' category.

Any assistance would be greatly appreciated, thanks.

BuffaloWeb replied

Customer Reply

This showed play icons on the video posts in the featured category.


Thank you for your support!

PenciDesign replied

Staff Reply

Hi,

Please go to Customize > Homepage Options > and check to "Enable Post Format Icons on Featured Categories in Magazine Layouts"

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

Can you show me your site url to I can take it a look?

Best Regards,

PenciDesign

BuffaloWeb replied

Customer Reply

Hello, thanks for your reply. Now I see, that clicking on the featured image plays the video. What made me confused, is that in the featerud posts section, there is no "play" button on top of the featured image, but video is still being played after clicking on that image. However this button is visible in the latest post section (see attachments). Is it possible to display "play" button on top of the post featured image in the featured posts section?

PenciDesign replied

Staff Reply

Hi,

Have you set featured image for that post?

Seem you didn't do that - let's set an featured image for that post.

Best Regards,

PenciDesign

BuffaloWeb started the conversation

Conversation Start

Hello. I want to display video format posts with a playable video thumbnail. I did everything as described here: https://pencidesign.ticksy.com/ticket/1419221/?fbclid=IwAR2yZw7bb7zpA8zPTl0-wbpqoV1llRH8ZDUpGnvYiLZ7c-3bXRKTxjfsJ3Q

1. I created a video format post.

2 I enabled click thumbnail to play video via Customize > Other Layout Options > Enable Click on Posts Thumbnail to Play Video.

3. I filled the video URL textbox in the edit screen of the video post.

Unfortunately the video thumbnail is not displayed in the latest post section, nor in the featured category section (I use magazine style 2). Instead, the post featured image is displayed, unless it is not set, in which case empty image is "displayed", but only in featured category (see attachments)

Your help would be appreciated.

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