PenciDesign replied
Staff Reply
Hi,
Ok. Check again from my attach.
Best Regards,
PenciDesign
Public Ticket #8761
Theme create multiple copies of images
Conversation thread
zeeshannaqi replied
Customer Reply
Exactly what im trying to say i cant open the image of step 2. Check the screenshot. and send me that image as attachment here. so i can see what is step 2, because i have done with step 1.
Thank you.
PenciDesign replied
Staff Reply
Hi,
No - that's step 1.
Step 2, you need to do following this image: https://prnt.sc/ogvvi3
Best Regards,
PenciDesign
zeeshannaqi replied
Customer Reply
Hello,
I said the second image in your reply: "After that, do following this image to remove the sizes come from the theme."
I set sizes to zero in wordpress Dashboard > Settings > Media > media settings, this removed 3 sizes of images.
how to reduce the number of picture copies further?
PenciDesign replied
Staff Reply
Hi,
Do you can't open the image I sent or can't go to Appearance > Theme Editor?
If you can't access to Appearance > Theme Editor, let's ask your hosting provider and requirement them allow it for you.
Best Regards,
PenciDesign
zeeshannaqi replied
Customer Reply
Hello,
I made the changes to the wordpress settings, but cant open the second link in your reply.
PenciDesign replied
Staff Reply
Hi,
In that 13 copies of that image - WordPress auto render 3 sizes: "Thumbnails" - "Medium" - "Large".
To stop WordPress renders that sizes, please go to Dashboard > Settings > Media > and set these sizes to 0 - check this image
After that, do following this image to remove the sizes come from the theme.
Best Regards,
PenciDesign
zeeshannaqi started the conversation
Conversation Start
Hello,
The theme in question creates multiple copies of images, for now it create 13 copies of a single image and i want to restrict that to 3 max. Please let me help solve this issue at the earliest. Check the attached screenshot.
Thank you
lisa kauffman.
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