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Public Ticket #8800

wordpress update

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Penci Design replied

7 years ago
Staff Reply

Hi,

First, you need to delete old  wp bakery page builder plugins.

Please go to admin page > Plugins > All Plugins > deactivate & delete  the plugin

After that, go to Appearance > Install Plugins > re-install & active the plugin you want to use.

Best Regards,

PenciDesign

Penci Design replied

7 years ago
Staff Reply

Hi,

I checked on your site and i don't see error.

It seems that before you use old PenNews theme and after update your website work fine.

Don't worry about the issue.

Best Regards,

PenciDesign

Penci Design replied

7 years ago
Staff Reply

Hi,

Please send me: 

- Your admin url 

- Your admin account ( username and password ) 

- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

In a private reply.

I will check it help you. 

Best Regards,

PenciDesign

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