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Public Ticket #9034

I just reset my site- reinstalled the theme and there is no featured banner

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Penci Design replied

Staff Reply

Hi,

If you want  show post of "Headlines" category, please choose "Headlines" on  Category as screenshot http://prntscr.com/ou3qif

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

I checked on  your site.

It appears the error cause by "wp-rss-excerpts-thumbnails" plugin. I disable plugin and saw  the website work fine.

and I config home page demo help you. Please check it again.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Sorry for the slow response.

We are a bit confused. Our team was checked in more than 1 hours.

1/ We checked with CandleLanters.com

It appears your hosting only run with http://allangler.com, http://candlelanterns.com/

I not found folder code of "http://israeltimes.com" site on CandleLanters.com

2/ I can't login with AyPapi . Please check screenshot http://prntscr.com/ot3kd5, http://prntscr.com/ot3kpx

Please check it again.

Please tell me about hosting of http://israeltimes.com site.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Sorry for the slow response.

We are a bit confused. Our team was checked in more than 1 hours.

1/ We checked with CandleLanters.com

It appears your hosting only run with http://allangler.com, http://candlelanterns.com/

I not found folder code of "http://israeltimes.com" site on CandleLanters.com

2/ I can't login with AyPapi . Please check screenshot http://prntscr.com/ot3kd5, http://prntscr.com/ot3kpx

Please check it again.

Please tell me about hosting of http://israeltimes.com site.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

I checked on your hosting.

Strange, I saw  database use on your site (  ) have size is 0 MB ( http://prntscr.com/osvozg ). 

It appears your site not work .

Now, do you want create database , active pennews theme and import demo help you ?

If right, i check it and config help you. Please tell me about the issue.

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

I can't login on your site.It appears  your site error as screenshot http://prntscr.com/osdjrl

Please check it again and  send me: 

- Your admin url 

- Your admin account ( username and password ) 

- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

In a private reply.

I will check it help you. 

Best Regards,

PenciDesign

Penci Design replied

Staff Reply

Hi,

Strange, make sure that use latest version of PenNews theme and plugin.

If it doesn't work,  please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

Best Regards,

PenciDesign

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