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Public Ticket #9180

Instagram Slider not connecting

Conversation thread

PenciDesign replied

Staff Reply

Hi,

@travifi: That's not the shame because that's temporary solution of us - we need a few time to fix it because Instagram doesn't let me know when they changed the Instagram API or limited the API, right? So, please calm down and wait for a new update from us to fix it.

@genevive42: Thank you, the new update will come soon, we're working on that fix.

Best Regards,

PenciDesign

genevive42 replied

Customer Reply

Thanks for the fast response. I ended up switching to using the hashtag option so I don't have to install another plugin. But I agree with the other user, it sure would be nice to have full functionality of the IG slider back.

Thanks for the help.

travfi replied

Customer Reply

Thats a real shame of a solution. The plugin you mentioned only provides the square view, not the slider view as in your footer. For the slider view I have to pay....! One of the brackets of the soledad theme is the instagram feed, beautifully shown. Please fix that.

PenciDesign replied

Staff Reply

Hi,

Recently, Instagram just updated the API, so all websites has much request to Instagram in a fixed time will get blocked. 

That makes Instagram images cant' load for your site. No problems, you can install this plugin: https://wordpress.org/plugins/instagram-feed/ 

After that, go to Dashboard > Instagram Feed > connect with your Instagram account and use shortcode from that plugin to display it.

You can make shortcode display by drag & drop "Text" widget to the sidebar and paste the shortcode to that widget.

Best Regards, 

PenciDesign 

genevive42 started the conversation

Conversation Start

I've been using the IG slider in the footer but now it's not seeing my username.

The social share link for IG still works, and I have Twitter Cards enabled on the site.

I also checked app permissions in IG and it says Filestack, which I presume to be the proper one, is authorized.

Not sure what's changed. It used to be fine.

Please help.

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