problem with your theme | PenciDesign Support

Penci Design replied

6 years ago

Staff Reply

Hi tipizzz,

Don't worry about the issue.

Please create new ticket, we will check it help you.

Best Regards,

PenciDesign

tipizzz replied

6 years ago

Customer Reply

I am having same problem as this, the CPU is taking high load than normal website. Even, i haven't even uploaded any content on my website. With bigger website, my CPU usage is 1% (40 tabs open), but with my sites its closes to 15-20%. I do understand the initial fluctuation, and am talking about after the website is loaded.

Even instagram feed doesn't work.

How do i resolve it.

Penci Design replied

7 years ago

Staff Reply

Hi,

Sorry about the issue. we can not find what is the issues.

If you can not solved it and you are not happy with the results, you can create a refund here and we will refund for youWe're sorry for all the inconvenience you got with our theme.

Best Regards,

PenciDesign

zero-timespace replied

7 years ago

Customer Reply

can you tel me for any new for this problem

zero-timespace replied

7 years ago

Customer Reply

hello any new

Penci Design replied

7 years ago

Staff Reply

Hi,

Sorry about respond slow. Unfortunately, Our team was checked in more than 12 hours and we can not find what is the issues.

We consider about the issue and will respond when problems are found

Best Regards,

PenciDesign

zero-timespace replied

7 years ago

Customer Reply

any new

Penci Design replied

7 years ago

Staff Reply

Hi,

Now, i understand. I will check and consider about this issue. We will respond as soon as possible.

Please try use cache on your site.

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

Thank you for your all feedback.

As previous reply , It appears we use lazy load image lib on your site and many blocks on demo.

Don't worry about the issue.

You can try go to Customize > General Options then check "disable lazyload image" option and reduce block on home page.

If you can not solved it and you are not happy with the results, you can create a refund here and we will refund for youWe're sorry for all the inconvenience you got with our theme.

Best Regards,

PenciDesign

Penci Design replied

7 years ago

Staff Reply

Hi,

Thank you for your all feedback.

Don't worry about the issue. It appears on my PenNews demo has many blocks and we use layzyload image, loading of images until they become visible in the client's viewport.

If you can disable lazy load on your site and use some one block, it work fine.

And check this guide to know optimize speed on your site.

Best Regards,

PenciDesign

zero-timespace started the conversation

7 years ago

Conversation Start

I have upload a video please check , I think the theme structure have a bug because where I visit your demos or open my site witch i have your theme cpu usage is to hight my cpu clock speed is ver good but when a visitor visit my site or the theme of your clien wich you have sold in envato they computer or phone will be whery slow wen they visit my site or yours demo or yours client site , please chek your theme and told me how or what to to to fix .