Thumbnails missing after update to 5.0

Public Ticket #973

Thumbnails missing after update to 5.0

Conversation thread

PenciDesign replied

8 years ago

Staff Reply

Hi @diegoalvarezmgl,

Have you try deactivate all plugins to check it first?

After that, activate each plugin to check the plugin caused this issue.

Best Regards,

PenciDesign

diegoalvarezmgl replied

8 years ago

Customer Reply

Hi,

I have the same issue. How do you finally solve it?

Thank you,

Diego

PenciDesign replied

8 years ago

Staff Reply

Hi,

1/ Have you try deactivate all plugins to check it first?

After that, activate each plugin to check the plugin caused this issue.

2/ Seem you did modified something from your child theme to make it doesn't work.

Please send me your admin url and admin account ( username and password ) - in a private reply. I will take it a look.

3/ It's featured slider style 10. You can select it via Customize > Featured Slider Options.

4/ If you want to do that, you need to update all recipes before to data of Penci Recipe. Install plugin Penci Recipe, edit a posts & scroll down, you will see options for Penci Recipe.

5/ Seem this issue caused by your images can't load. I will take it a look when you send me the admin.

Best Regards,

PenciDesign

celialim started the conversation

8 years ago

Conversation Start

Hi, I just completed the update to Soledad 5.0. Here are some issues I now face:

(1) Thumbnails and author image are missing on widgets and on the homepage grid layout. I've tried deactivating each Penci plugin, one by one, but it doesn't seem to make any difference. I noticed that the thumbnails are missing when loading my site on a PC, but when on mobile or tablet device, the thumbnails do load eventually, but load VERY SLOWLY.

(2) Homepage slider disappeared after the update, and does not load even after enabling it in the Customizer.

(3) I would like to setup the homepage like the Soledad Food theme layout, where the slider images as well as homepage post images are in the portrait orientation. How can I do that?

(4) I am currently using another paid premium recipe plugin, WP Ultimate Recipe, but would like to use the Penci Recipe that comes with the latest update. How can I do that?

(5) The loading speed of my site is slower than before the update.

Hope you guys can resolve these issues soon, really appreciate it!

Celia

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