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Public Ticket #9766

Can't zoom in/out the website's view

Conversation thread

Penci Design replied

Staff Reply

Hi,

Thank you for your all feedback.

It appears that browser update and it conflict with Smooth Scroll module of PenNews.

We will consider about the issue and update this fix to the next update version of PenNews theme.

Don't worry about the  issue. Your site still work fine when disable smoth scroll.

Best Regards,

PenciDesign

ICEknigh7 replied

Customer Reply

It looks like it is indeed a problem when "Enable Smooth Scroll" is turned on. Is there a way to fix it?

Penci Design replied

Staff Reply

Hi,

About zoom in/out, i checked, it appears that the issue cause by Smooth Scroll , i go to Customize > General Options then scrolldown and uncheck "Enable Smooth Scroll" option

Please check it again

About header, sorry, i'm not clear about the question, please tell me about the issue. I will check it help you.

Best Regards,

PenciDesign

ICEknigh7 replied

Customer Reply

I've deactivated every plugin and it still happens, so it's not plugin related.

Penci Design replied

Staff Reply

Hi,

we have never met this case. I checked on  your demo and some site of customer and i saw the feature work fine.

Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

Best Regards

PenciDesign

ICEknigh7 started the conversation

Conversation Start

For some reason, I can't zoom in/out by holding Contril and moving the mouse's wheel up and down.

This is a standard function in web browsers and I don't know why it seems disable itself in my website when PenNews is active. How can I reactivate it?

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