poggiano replied
Customer Reply
ok thanks
Public Ticket #9809
Update Theme
Conversation thread
PenciDesign replied
Staff Reply
Hi,
We're waiting for some weeks but WP-updates doesn't fixed the issue, so maybe in the next updates, we will remove this flatform.
From now, please do following this guide to update this theme - It's easy also and doesn't affect anything to your site:
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.
Best Regards,
PenciDesign
poggiano replied
Customer Reply
Hi again,
I noticed Today it's ready soledad version 7.3.1.
For 7.3 I installed it manually and for 7.3.1 word press gave me an other error. When will be fix it? Do I have to inst. it manually again or I can wait when it will be fix?
thanks again
PenciDesign replied
Staff Reply
FairyStoneVintage replied
Customer Reply
Is there a contact email where I can have you guys check this bug I'm having? my support has expired, but I think this is actually a bug. Please let me know. Thanks.
poggiano replied
Customer Reply
I did. Thanks as usual.
PenciDesign replied
Staff Reply
Hi,
Yeah, just need do following guide and read the notes
You don't lose plugins, settings, posts....etc
Best Regards,
PenciDesign
poggiano replied
Customer Reply
I got it.
I downloaded soledad zip, but according to the guide I should delete prev. soledad theme before and then to install again the zip version 7.3 correct?
I ve two question: 1) Do I lose all plugins? 2) my site could be change , for exp. post etc.?
thanks
PenciDesign replied
Staff Reply
Hi @poggiano,
You need to login to Envato account - the user you've purchased the theme to see the download.
@FairyStoneVintage:
Yeah, PenNews has issues also because it's related with wp-updates as I said before.
Please do the same guide I sent to update itFor more question, please create a new ticket for PenNews - here is ticket for Soledad
Best Regards,
PenciDesign
FairyStoneVintage replied
Customer Reply
Hello, just wanted to tell you that PenNews is having an update issue as well.
"Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"
Also, getting this error too when creating posts of pages
"Compilation failed: invalid range in character class at offset 11 in /home/manna242/public_html/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 163"
poggiano replied
Customer Reply
The article is not clear because if I open the link I can't see download all file but I ve only the option to buy theme on themeforest site
PenciDesign replied
Staff Reply
Hi,
We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,
I've contacted them and they said will fix it as soon as possible.
Currently, please manually to update this theme - by do following this guide:
https://pencidesign.ticksy.com/article/15633/
We're sorry about this inconvenience.
Best Regards,
PenciDesign
poggiano replied
Customer Reply
Hi, sorry I used my old ticket because refers to the same subject.
I tried to update Soledad theme in 7.3.0 version as requested from wordpress, but I received an error as per attached.
I tried to disable all plugins but I received always the same error.
Be so kind to help me in this issue.
Thanks
poggiano replied
Customer Reply
thanks so much as usual
PenciDesign replied
Staff Reply
Yeah, don't need
Best Regards,
PenciDesign
poggiano replied
Customer Reply
OK.......so my last question....I needn't to create a child theme...correct?
PenciDesign replied
Staff Reply
No - of course you don't lose any customization data or posts, pages..
Best Regards,
PenciDesign
poggiano replied
Customer Reply
messagge attached
poggiano replied
Customer Reply
ok, but my doubt is: I ll lose something? I never modified the CSS directly only used your custom. guide...............so Do I need to create a child theme?. if you don't mention A CHILD THEME I think I must only update theme directly? thanks again
PenciDesign replied
Staff Reply
Hi,
You just need:
1) Go to Appearance > Themes > click to "Update Now" button and wait until it done.
2) Go to Appearance > Install Plugins > and update all plugins come with the theme that you're using.
Best Regards,
PenciDesign
poggiano started the conversation
Conversation Start
Hi! I'm using Multi conc.blog Theme (Soledad version 6.3.3).
In my WP dashboard-Soledad I ve a message to update theme to the latest version 7.0.2. I would like to update directly but, since I'm a beginner I thought to create before a child theme, but I never modified the css directly, I just used guided customization. What do you suggest to proceed?
thanks in advance
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